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HAD TO BUY SOFTWARE KEY AGAIN Options
JoelH
Posted: Sunday, January 10, 2010 6:26:47 AM
Rank: Newbie
Groups: Member

Joined: 11/14/2009
Posts: 6
Points: 18
Location: Florida
Hello,

I discovered that my previously paid for software had reverted to the "trial mode". To get it to work fully, I had to pay for another "key". I don't beleive its been six months since I installed the software so I wonder what happened.

I generated the xml file and instructed the sysytem to send it to google, bing, and yahoo automaticaly, and received a positive response. I then checked with google and discovered that it did not upload the xml to google so I did that manually. However, it did upload the xml to my website's server in the correct place automatically. I have not verified the other two.

Can you please explain my need to pay again so soon and why the file was not received by the search engines or at least by google?

Thanks, JoelH
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Posted: Sunday, January 10, 2010 6:26:47 AM
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KeyLimeTie
Posted: Sunday, January 10, 2010 9:40:31 AM
Rank: Administration
Groups: Administration

Joined: 1/31/2007
Posts: 586
Points: 384
Location: Chicago, IL
Joel,

Your license does not have an expiration date and you did not need to buy another one. We will refund your payment on Monday. We have never heard of the software automatically going back into trial mode. If you see this happen, go to the first tab of the application, re-enter your email address and click Save. Also, don't confuse the advertising image at the top right with being in trial mode. It's simply and advertisement that can be turned off on the Preference page.

Thanks,
Brian
dami
Posted: Wednesday, November 30, 2011 8:20:46 PM
Rank: Advanced Member
Groups: Member

Joined: 11/30/2011
Posts: 34
Points: 102
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